Activity: A653 - Classify Incident and Provide Initial Support
DescriptionWorkflowRolesWork Products
Workflow

Activity diagram: Classify Incident and Provide Initial Support Assign Priority Assign to Analyst Resource Categorize Incident Determine Impact Determine Urgency Handle Duplicate Incidents Search for Matching Incidents Perform Initial Diagnosis Initiate Handling as Major Incident

Activity detail diagram: Classify Incident and Provide Initial Support Incident Owner Assign Priority Assign to Analyst Resource Categorize Incident Determine Impact Determine Urgency Incident Owner Incident Owner Handle Duplicate Incidents Search for Matching Incidents Perform Initial Diagnosis Initiate Handling as Major Incident Incident Owner Incident Assign Priority Incident Assign to Analyst Resource Incident Assign to Analyst Resource Incident Categorize Incident Incident Categorize Incident Incident Determine Impact Incident Determine Impact Incident Determine Urgency Incident Determine Urgency Incident Incident Information Handle Duplicate Incidents Incident Handle Duplicate Incidents Incident Incident Information Search for Matching Incidents Incident Search for Matching Incidents Incident Perform Initial Diagnosis Incident Perform Initial Diagnosis Incident Initiate Handling as Major Incident Incident Initiate Handling as Major Incident
Work Breakdown

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